Frequently Asked Questions
What is in the box?
Each month we will ship a box to your doorstep. Inside the box will be 3-5 pieces of hunting gear up to $80 in value. Items can include: water filtration products, hydration products, supplements, knives, first aid supplies, survival gear, lightweight camping gear, limited edition clothing, meat care products to keep your harvest safe, hunting supplies, and general outdoor and backcountry lifestyle items.
What if I am not satisfied?
If you are not satisfied for any reason please reach out to our team and we will work with you to ensure you are taken care of. Our team members will dive in and not only replace the item in question but also ask you more questions to ensure you receive products that fit your hunting style.
Do you Ship to Canada?
We are proud to be one of the few subscription boxes that ships to our friends in Canada! Please note that any duties or international fees are the responsibility of the recipient.
When will I be charged?
When you purchase any one of our subscriptions, you will be charged immediately. Then on every month you're billed on the same date you signed up for your recurring monthly subscription.
When will my first box ship?
Your box will Ship on the 20th of every month
How do I cancel my subscription?
We will be sad to see you go, but you can cancel your subscription at any time. Your Subscription will continue until the end of the agreed upon term. At which time it will then cancel and not renew. Just log in to your account, go to the subscription page and select the option to cancel. If you have committed for a longer subscription and have boxes left to receive you will be charged for, and will be shipped the remaining boxes. Then upon completion of your original commitment your subscription will automatically be cancelled.
When Should I cancel my subscription
If you signed up on www.themountainhunterbox.com simply head there and click login in the top menu, enter the username and password you used when signing up.
Please remember we have to process subscriptions. You need to cancel 24 hours before your renewal to ensure you don't get charged.
What is your refund policy?
Do to the premium and limited edition nature of many of the products offered at substantial savings, we do not typically issue refund. We will take a look at your circumstance and make our decision based on a case by case basis.
What if I receive items in my box that I cannot use?
We do our best to make sure you get the most enjoyable experience with a variety of useful and practical items in every box. Send us an email to let us know your concerns as we will honor our 100% satisfaction garauntee.
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554 Hayes Leonard Rd
Valparaiso, IN 46385
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